Conducts impartial investigations and makes recommendations to protect the right of every Albertan to be treated fairly in the provision of public services.
Service provides:
- an impartial body that operates independently from the Alberta government, political parties, and individual elected officials, but reports directly to the Legislative Assembly
- the protection of Albertans to be treated fairly in the provision of public services
- recommendations to resolve issues of unfairness and improve administrative processes
Under Alberta's Ombudsman Act, the Ombudsman can investigate any administrative decision, recommendation, act, or omission of:
- Alberta provincial government, departments, agencies, boards, and commissions
- Alberta municipalities
- Patient Concerns Resolution Process of Alberta Health Services
- self-regulated health professions proclaimed under the Health Professions Act such as Alberta College of Optometrists
- other designated professional authorities such as accounting, forestry, veterinarian, and agrologist professions
The Ombudsman cannot investigate:
- decisions made by federal government
- Members of Legislative Assembly (MLAs)
- federal / municipal police forces
- decisions made by universities / schools
- decisions made by the courts
- private businesses or private matters