This service is where patients, family members, and the public may express complaints about the health services they receive through Alberta Health Services (AHS). It also receives suggestions, and compliments and acts as a resource for both patients and AHS staff and practitioners during the Patient Concerns Process. Staff and practitioners may be involved with:
The following options are available for resolving a complaint:
Discuss your concern with your care team. Because your care team knows you best, discussing your concern with them may resolve the issue right away. You may also ask the manager of the program or service area for help.
Contact the Patient Relations Department by telephone, fax or mail:
Once we hear from you, a Patient Relations Representative will be in touch with you by phone within three business days. This person will clarify the details of your concern, and staff will work with you to resolve the concern.
The map does not show the actual location of this Organization or Service.
This service can be accessed by phone, mail or web.