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Counselling Information - Immigrant and Refugee Youth and Families
Support for children and youth of immigrant families that provide comprehensive assessment and problem solving strategies on a variety of topics such as: addictions, adolescent issues, anger management, anxiety and depression, behavioural problems, bullying, divorce and separation, domestic violence, emotional problems, employment, family planning, fitness, health, language support, life skills, literacy, nutrition, parenting issues, self-confidence, settlement, trauma, and women’s health.
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service24 Hour Support and Information Lines Provided by: Connect Family and Sexual Abuse Network
Description:

Service offers:

  • a confidential and free network of supportive services
  • 24 hour information line services including access to emergency accompaniment to hospital or police, crisis intervention, emotional support, information and referral, problem solving, risk assessment, ...
Eligibility Requirements:Yes,

Service targeted to:

  • individuals, family, friends, or support people affected by domestic violence and abuse or sexual assault and abuse.
Access:Telephone Information Line
  • The Sexual Assault Response Team, part of Connect, provides specialized services to people who have been sexually assaulted within the past 24 hours
  • Available 24/7 through the Sheldon M. Chumir Health Centre, 1213 - 4th street SW and the Alberta Children's Hospital (for youth under 14 years of age), 2888 Shaganappi Trail NW.
  • If more than 72 hours have passed since the sexual assault, there are other options for medical attention and support so contact for futher details 
Referral Needed:No
Website:http://www.connectnetwork.ca
Locations: Phone Fax Address
Sheldon M. Chumir Health Centre 1-866-606-7233 (SAFE) (Domestic/Relationship Abuse) 403-955-6040 1213 4 Street SW, Calgary, Alberta T2R 0X7
organizationAlberta Muslim Public Affairs Council
Description:

To promote civic engagement, multicultural cooperation and civil rights and advocate on behalf of Muslims affected by discriminiation.

Website:http://www.ampac.ca/?ss=Home
Phone Address
1-800-607-3312 200 - 6556 28 Avenue , Edmonton, Alberta T6L 6N3
serviceAlberta Muslim Public Affairs Council Hotline Provided by: Alberta Muslim Public Affairs Council
Description:

Service offers:

  • Hotline is dedicated to supporting victims of discrimination, harassment or hate crimes
  • provides assistance and support to Alberta Muslim organizations with their humanitarian mandates
  • advocating different levels of government and ...
Eligibility Requirements:Yes,

Service targets people from a Muslim background.

Access:Telephone Information Line

To acess service:

  • users can call or email
  • further iinformation is available on the website
Referral Needed:No
Website:http://www.ampac.ca/?ss=Home
Locations: Phone Fax Address
Alberta-Wide Web and / or Telephone Access 1-800-607-3312
serviceBullying Helpline Provided by: Government of Alberta - Ministry of Human Services
Description:

Service offers:

  • resources on bullying prevention

Includes:

  • a 24 Hour, toll free helpline
  • online resources
  • publications on bullying topics including information sheets and printable promotional materials (posters, wallet size cards, ...
Eligibility Requirements:No
Access:See below

To access service:

  • call 24 Hour helpline
  • or visit website
Referral Needed:No
Website:http://humanservices.alberta.ca/abuse-bullying
Locations: Phone Fax Address
Alberta-Wide Web and / or Telephone Access 1-888-456-2323 (24 Hour Bullying Helpline)
serviceCalgary Eating Disorder Program - Outpatient Treatment Provided by: Alberta Health Services - Calgary Zone
Description:

Provides outpatient treatment for people with eating disorders including:

  • assessment
  • one-to-one therapy
  • family therapy
  • follow-up
  • referrals to healthcare providers if needed

Early onset services are provided for children ...

Eligibility Requirements:Yes,

Children younger than 14 with an eating disorder, and their families.

Access:Professional Referral Required

A doctor's referral is required to access the Calgary Eating Disorder Program. Following an initial assessment, access to subsequent treatment services is determined in partnership with the patients multi-disciplinary care team.

Referral Needed:Yes,

A doctor's referral is needed,  including lab work.

Locations: Phone Fax Address
Richmond Road Diagnostic and Treatment Centre 403-955-7700 403-955-3066 1820 Richmond Road SW, Calgary, Alberta T2T 5C7
serviceCalgary Family Therapy Program Provided by: Calgary Family Therapy Centre
Description:

Service offers:

  • methods to manage emotional or behavioural issues
  • a primary therapist who is assigned to each family to initiate treatment by clarifying problems with the family and arranging a series of sessions
  • expertise of other team members or ...
Eligibility Requirements:Yes,

Service targeted to:

  • families with children or adolescents 18 years or younger with emotional or behavioural problems.
Access:By Appointment

To access service:

  • a referral may be made by phone or in writing
  • families will be placed on the waiting list and wil be contacted for an appointment when an opening occurs on a therapists' caseload
Referral Needed:Yes,

Any family who is experiencing emotional or behavioral problems may phone the Program directly. Usually the Program works with families who are most concerned about the symptoms of family members who are 18 years of age or younger. Alternately the family may be referred by any community resource (e.g. physicians, teachers, social agencies) either by telephone or in writing.

Website:http://www.familytherapy.org
Locations: Phone Fax Address
One Executive Place 403-802-1680 403-270-7446 1816 Crowchild Trail NW, Calgary, Alberta T2M 3Y7
serviceCounselling Program Provided by: Jewish Family Service Calgary
Description:

Service offers:

  • strategies and resources to assist individuals and families in coping with challenges and stresses associated with typical life events
  • individual, couple, family, and group counselling
  • counselling expertise including adolescent issues, anxiety ...
Eligibility Requirements:No
Access:By Appointment
Referral Needed:Yes,

Telephone for intake assessment.

Website:http://www.jfsc.org
Locations: Phone Fax Address
Sloan Square 403-287-3510 403-287-3735 5920 1A Street SW, Calgary, Alberta T2H 0G3
serviceCrisis Shelter Residential Provided by: Calgary Women's Emergency Shelter
Description:

Service offers:

  • residential facility offering shelter, food, clothing, crisis intervention and referrals to women and their children fleeing domestic violence or living with the impacts of violence and abuse
  • 24-hour crisis line
  • a maximum length of stay of 21 ...
Eligibility Requirements:Yes,

Service targeted to:

  • women 18 years and older, with or without children fleeing domestic violence
  • anyone requiring help or information can phone the 24 hour crisis help line

 

Access:Telephone Information Line
Referral Needed:Yes,

No referrals needed, however, clients must call themselves and then a crisis counsellor will assess whether they are appropriate or not. If appropriate, and space is available, arrangements will be made to transport them to the shelter. Otherwise, referral to an appropriate service will be provided.

Website:http://www.calgarywomensshelter.com
Locations: Phone Fax Address
Calgary Women's Emergency Shelter Association 1-866-606-7233 Calgary, Alberta
serviceEnglish Testing and Language Information Provided by: Immigrant Services Calgary
Description:

Service offers:

  • assessment of immigrant's English proficiency and/or first language literacy
  • Canadian English Language Benchmark Assessment for Nurses(CELBAN)
  • LINC eligibility determination
  • information and referral to LINC/ESL ...
Eligibility Requirements:Yes,

Service targeted to:

  • immigrants and refugees
Access:By Appointment

To access service:

  • call 403-262-2656 or email to schedule an appointment
  • walk in service is available to make an appointment
  • more information on website
Referral Needed:No
Website:http://www.immigrantservicescalgary.ca
Locations: Phone Fax Address
Northland Building 403-262-2656 403-294-1173 910 7 Avenue SW, Calgary, Alberta T2P 3N8
serviceethos Youth and Family Program Provided by: Calgary Catholic Immigration Society
Description:

Service offers:

  • individual, art and group therapy
  • parent support and education
  • outreach education to schools, professionals, and community organizations
  • support to children, youth and their families on the underlying stress issues relating to the ...
Eligibility Requirements:Yes,

Service targeted to immigrant children ages three to 18(+) and their families with a history of trauma, including a migration history related to political or civil conflict, war, stressful resettlement or acculturation.

Access:Registration Required
Referral Needed:No
Website:http://www.ccisab.ca
Locations: Phone Fax Address
Margaret Chisholm Resettlement Centre 403-298-8577 23 McDougall Court NE, Calgary, Alberta T2E 8R3
serviceFamily Violence Info Line Provided by: Government of Alberta - Ministry of Human Services
Description:

Service offers:

  • a 24 Hour, toll free helpline in Alberta for anyone experiencing family violence or abuse, or who knows someone that has questions about family violence

Support includes:

  • referrals to family violence programs, resources, and ...
Eligibility Requirements:No
Access:See below

To access service:

  • call
  • or visit website for materials and resources
Referral Needed:No
Website:http://www.familyviolence.alberta.ca
Locations: Phone Fax Address
Alberta-Wide Web and / or Telephone Access 310-1818 (24 Hour Family Violence Info Line)
serviceFamily Violence Prevention Provided by: YWCA of Calgary
Description:

Service offers:

  • group and individual counselling to learn alternatives to domestic abuse
  • Community Safe Visitation Program provides a comfortable setting for supervised visits and monitored exchanges for families where safety is an issue
  • parenting ...
Eligibility Requirements:Yes,

Requirements vary so contact for individual program eligibility

Access:Telephone Information Line
Referral Needed:No
Website:http://www.ywca@ywcaofcalgary.com
Locations: Phone Fax Address
YWCA Sheriff King Home 403-266-4111 403-262-1743 2003 16 Street SE, Calgary, Alberta T2G 5B7
serviceHealthy Relationships Provided by: Calgary Women's Emergency Shelter
Description:

Service offers:

  • teen group programs out of senior and junior high schools in Calgary and Airdrie
  • teens affected by family and community violence learn about healthy relationships
  • limited individual counselling as appropriate
  • focus ...
Eligibility Requirements:Yes,

Must meet at least one of the following: 

  • known or suspected experience with family conflict and/or abuse
  • difficulty maintaining healthy dating relationships or exposure to abuse in dating relationships
  • conflict at school
  • between the ages of 12-18
Access:Registration Required

For more information, contact the Healthy Relationships Manager at: benjaminm@cwes.ca

Referral Needed:Yes,

Referrals are made at the school by teachers and Guidance Counsellors or through school partner programs.

Website:http://www.calgarywomensshelter.com
Locations: Phone Fax Address
Calgary Women's Emergency Shelter Association 403-213-5167 Calgary, Alberta
serviceKids Help Phone, Live Chat and App Provided by: Kids Help Phone
Description:

Service offers:

  • phone and on-line counselling service for youth, including the mobile app, "Always There"
  • live chat on line
  • free, anonymous and confidential service
  • professional counsellors who are available any time of the day or night, 365 ...
Eligibility Requirements:Yes,

Service targeted to children and youth aged 5-20.

Access:See below

To access service either:

  • call
  • visit the website
  • download the mobile app
Referral Needed:No
Website:http://www.kidshelpphone.ca
Locations: Phone Fax Address
Alberta-Wide Web and / or Telephone Access 1-866-297-4101 Alberta Office Line
serviceMental Health Help Line Provided by: Alberta Health Services - Provincial Health Services
Description:

Provides:

  • confidential, anonymous service
  • crisis intervention
  • information about mental health programs and services
  • referrals to other agencies if needed
Eligibility Requirements:No
Access:Telephone Information Line

Call 1-877-303-2642 (toll free within Alberta) for mental health advice.

Referral Needed:No
Locations: Phone Fax Address
Alberta-Wide Web and / or Telephone Access 1-877-303-2642
serviceMood Disorders Program Provided by: Alberta Health Services - Calgary Zone
Description:

This program provides:

  • timely and comprehensive psychiatric assessment
  • treatment for primary recurrent unipolar and bipolar disorder when indicated
  • education
  • research
Eligibility Requirements:Yes,

Clients age 15 or over:

  • with a family history of bipolar disorder,
  • with postpartum or recurrent major depressive or bipolar disorder with or whithout psychotic features in mood episodes
  • not currently before the courts or requiring a community treatment order
Access:Professional Referral Required
Referral Needed:Yes,

A doctor's referral is needed.

Website:http://www.albertahealthservices.ca
Locations: Phone Fax Address
Foothills Medical Centre 403-944-1491 403-270-2093 1403 29 Street NW, Calgary, Alberta T2N 2T9
serviceSettlement and Integration Services Provided by: Calgary Immigrant Women's Association
Description:

Service offers:

serviceSingle Mothers Housing and Integrated Support Services Provided by: Highbanks Independent Living for Parenting Youth Society
Description:

Service offers:

  • housing and support services for young single mothers 
  • safe, affordable residences for up to two plus years
  • access to education and community resources
  • parenting support and encouragement
  • peer support
  • volunteer ...
Eligibility Requirements:Yes,

Service targeted to:

  • single mothers age 16 to 24 and their children
  • must be attending school
Access:Application Required

To access service download application off website and return it via fax.

Referral Needed:No
Website:http://www.highbankssociety.ca
Locations: Phone Fax Address
Calgary 317 19 Street NW 403-521-0082 403-451-7534 317 19 Street NW, Calgary, Alberta T2N 2J2
serviceWINS Family Resource Centres Provided by: Women In Need Society of Calgary
Description:

Service offers: 

  • drop in services which include basic needs referrals 
  • advocacy and linkage to other community agencies
  • relationship building and compassionate listening skill development
  • computer, fax, phone, photocopying and printing ...
Eligibility Requirements:Yes,

Service targeted to anyone in need of support 

Access:Walk-in / Drop In Service

Appointments also accepted

Referral Needed:No
Website:http://www.womeninneed.net
Locations: Phone Fax Address
Bridgeland Place 403-290-0210 736 McDougall Court NE, Calgary, Alberta T2E 2W6
Calgary Hillhurst 1 403-270-7283 411 14 Street NW, Calgary, Alberta T2N 2A1
Calgary 16 Templemont Lane NE 403-590-5752 16 Templemont Lane NE, Calgary, Alberta T1Y 5Y3
Calgary 325 10 Street NW 403-269-4670 325 10 Street NW, Calgary, Alberta T2N 1W1
Erin Woods Resource Centre 403-273-1927 701 Erin Woods Lane SE, Calgary, Alberta T2B 2Y6
Calgary 3805 47 Street SW 403-686-1502 3805 47 Street SW, Calgary, Alberta T3E 3X3
serviceYWCA Mary Dover House Supportive Housing Provided by: YWCA of Calgary
Description:

Service offers:

  • affordable and safe housing for women and children requiring a supportive environment while experiencing homelessness and a transition in their lives
  • short term supportive housing available with rental payment required
  • emergency beds where ...
Eligibility Requirements:Yes,

Service targeted to:

  • women and children who are homeless and impacted by poverty
Access:Telephone Information Line

For access to Mary Dover House call  403-263-1550.

  • for access to longer term community housing, application is through Coordinated Access and Assessment.  Call 211 or go to SORCe at 316 - 7 Avenue SE.
Referral Needed:No
Website:http://www.ywcaofcalgary.com
Locations: Phone Fax Address
YWCA - Downtown 403-263-1550 403-263-4681 320 5 Avenue SE, Calgary, Alberta T2G 0E5
serviceYWCA Parent Link Corridor Provided by: YWCA of Calgary
Description:

Service offers:

  • early childhood development, community referrals, information , resources and social activities
  • parenting education, workshops and support
  • Postive Parenting Program (Triple P) to help parents address the many different phases children ...
Eligibility Requirements:Yes,

Contact for details

Access:Registration Required
Referral Needed:No
Website:http://www.ywcaofcalgary.com
Locations: Phone Fax Address
YWCA - Downtown 403-262-0497 403-263-4681 320 5 Avenue SE, Calgary, Alberta T2G 0E5